• What payment methods do you accept?

We accept all major credit cards. This Includes Visa, MasterCard and American Express. Apart from this we also accept FastCharge, Mobikwik, RuPay, Airtel Money, JioMoney, PayZapp, UPI and payments from all major bank accounts


  • If I don't have a credit card can I order from the website?

Yes, Absolutely. We work with many online wallets and also accept payments via net banking for all major banks.


  • How many days does it take for the refund to reflect in my account?

It may take anywhere between 7-14 working days for the refund to be processed from the date of cancellation of the order.


  • Under what name will the transaction reflect in my credit card statement?

The transaction will appear under the title "Razorpay Prahnasuperfoods" in your credit card statement


  • What is Refund/Cancellation Policy?

Please click here to go through our refund and cancellation policy.


  • Is it safe to order from our website?

Yes, Our website uses 128 bit SSL certified so you don't have to worry while ordering any of our products from our webstore. This means that your card information is encrypted and is not stored with us. We also work with Shopify for hosting and Razorpay for our transactions. Both these names are widely regarded for their consumer protection policies.


  • Do you have COD (Cash on Delivery) available for your webstore?

Unfortunately  not yet, but we are working on it and we will have this facility up and running soon.


  • How do I know if my order is placed successfully?

Please be assured that as soon as the payment from our bank merchant is confirmed we will send you a confirmation email with the details of your order for your review with the order number.


  • How do I get in touch with the customer service team at Prahna?

Please write to us at customercare@puritassuperfoods.com or whatsapp us at 9310106527 quoting your order number and your query and we'll be sure to get back to you soon.


  • How do I cancel my order?

Please go through our refund and cancellation policy to know if the order is eligible for cancellation. If yes, please email or Whatsapp us at 9310106527 and we'll do the rest.